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A Millionaires Mindset

Posted by kevinh

Most business owners start their own business based on their passion for what it is they do. Unfortunately, it takes much more than passion to build a successful business. You must have a specific vision for what it is you want your business to accomplish and the direction you want to take to produce the results you expect your business to achieve.

Thought is the most powerful force in the universe. Our thoughts are the controlling factor in what we manifest and create in our lives. Use your thoughts to create a specific vision for your business and then apply the right strategies and tactics to grow and develop that business.

What you need to know…

Creating a millionaires mindset requires action on your part. You must create a mindset that’s focused on performing your highest impact and highest income-producing activities on a daily basis.

If you’re not happy with your business’s current results, then ask yourself a question and be brutally honest as you answer it. WHY are you getting such poor results? WHY are you failing to attract clients? WHY are you attracting the wrong clients? WHY are you failing to generate the revenue and profits you expect from your business?

One of the things that we have found over the years is that people who are broke, struggling or just getting by – don’t think the same way as people who are financially abundant. They don’t believe the same things as financially challenged people do, and therefore they don’t behave the same way. In short, they take different actions.

Why you need to know this…

Small business owners have been mentally conditioned to behave a certain way. They have specific beliefs… such as “in order to make more money, I have to work harder.” “Money is the root of all evil.” “No pain, no gain.” “Money doesn’t grow on trees.” “If I don’t do it myself, it will never get done.”

beliefs

These beliefs lead to specific actions such as working more hours and putting forth more effort in a vain attempt to increase revenue and profits. That leads to specific results such as feelings of overwhelm, anxiety and frustration… and a deep-seated belief that more and more effort is required, even though results seldom if ever appear.

Do you know what your current beliefs may be costing your business today? For example…

Do you succumb to mental barriers that may be sabotaging your success?

Are you laser-focused on your highest income-producing activities?

Are you hiring, assigning, delegating or bartering all of your non income-producing and less productive tasks?

Do you know the specific steps you can take to immediately create a “millionaires mindset?”

Would you like to know how you can learn to develop these critical skills?

To take a Test Drive on our system visit http://bestbusinesscoach.com.au/guidedtour

P.S. Please remember that at any time you feel ready and qualified to move forward and acquire the professional help that can enable you to build the business of your dreams, just click here and check out our E-Learning Marketing System™. It’s helping small business owners just like you get the answers and the help they need to build the business they have always wanted.

We created the E-Learning Marketing System™ with the perfect combination of online resources, tools and support to get you out of any financial distress you’re presently experiencing… help you get laser-focused on your highest income-producing activities… and help you develop and then apply the fundamentals that build multimillion dollar businesses. click here to see for yourself. 

To Your Success

Kevin Hargraves


Why You Need A Niche Market

Posted by kevinh

Like it or not, we live in a time when prospects and clients demand specialization. They want to feel that they’re receiving the product or service they want and need from an authority or expert.

You MUST position yourself and your business as that authority or expert, and you CAN’T do that while trying to be everything to everyone.

Most business owners today try to expand their product or service offerings, reasoning (incorrectly) that they’re casting a wider net that will catch more fish. That’s not what a niche market is. In reality, they’re doing the exact opposite. Your prospects want to feel as though you’re focused solely on the things that are most important to them. If you try to be everything to everyone, you become nothing to no one.

The key is to discover what your ideal clients really want and make that your niche market.

A mere 20% of your current clients are producing 80% of your total business revenue. Those are your ideal clients, and they love what you do and what you provide for them. When you select the area that attracted them to you as your niche market, you immediately begin to attract this type of client in droves.

revenue

Your revenue and profits begin to skyrocket, and you will actually begin to work fewer hours. You will “play” at what you do instead of work at what you hate.

If you fail to create a niche market for your business, the cost to you may be staggering… –

– You lose revenue and profit.
– You work longer and harder.
– You lose the chance to build a valuable business asset.
– You will be forced to compete forever on price
– You will never become unique or differentiate your business from your competition

These are the secrets business owners must know to effectively position their business in the proper niche market that will explode their revenue.

To take a Test Drive on our system visit http://bestbusinesscoach.com.au/guidedtour

To your success,

Kevin Hargraves

P.S. Please remember that at any time you feel ready and qualified to move forward and acquire the professional help that can enable you to build the business of your dreams, just click here and check out our E-Learning Marketing System™. It’s helping small business owners just like you get the answers and the help they need to build the business they have always wanted.

We created the E-Learning Marketing System™ with the perfect combination of online resources, tools and support to get you out of any financial distress you’re presently experiencing… help you get laser-focused on your highest income-producing activities… and help you develop and then apply the fundamentals that build multimillion dollar businesses. click here to see for yourself.


Principles of Great Customer Service – Part 2

Posted by kevinh

Principles of Great Customer Service – continued….  In Part 1 we started to learn about The 6 Qualities of A Top Notch Service Rep… let’s continue….

3. They are good communicators

Communication 2

Your customer service team works on the front lines of for the product itself, which means they should have a practiced grasp on how to reduce complex concepts into familiar, digestible terms for your customer.

For example, it doesn’t behove the customer to receive a long-winded explanation on the ins-and-outs of solving a particular bug. What’s better? “Our team is striving to solve the issue quickly and we expect resolution within the week.” Friendly, honest, and—most importantly—brief.

4. They are methodical

In customer service, haste makes waste. Hiring deliberate, detail-oriented people will go a long way in meeting the needs of your customers.

Get to the heart of a problem. There’s nothing worse than attempting a “solution,” only to have it miss the mark entirely on solving the actual issue.

Proofread. A thoughtfully written response loses a lot of its problem-solving luster when it’s riddled with typos.

Follow up (regularly). There’s nothing more impressive than getting a note from a customer service rep saying “Hey! Remember that bug you found that I said we were looking into? Well, we fixed it.” That’s a loyal, lifetime customer you’ve just earned.

Keep their cool. Since the customer service team is often tasked with the tough work of cleaning up other people’s messes, it’s especially important they understand how not to internalize the urgency — and potential ire — of frustrated customers. Instead, they know how to stay calm and maintain a steady, guiding hand.

5. They are creative and resourceful

solving problem

Solving problems is good, but finding clever and fun ways to go the extra mile — and wanting to do so in the first place! — is even better. It takes panache to infuse a typical customer service exchange with memorable warmth and personality, and finding a customer service rep who possesses that natural zeal will take your customer service out of “good enough” territory and straight into “tell all your friends about it” land.

6. They are excellent writers

Good writing means getting as close to reality as words will allow. Without an ounce of exaggeration, teaching clear writing skills is the most overlooked, yet most necessary, skill when it comes to customer service training. Unlike face-to-face (or even voice-to-voice) interactions, writing requires a unique ability to convey nuance. How a sentence is phrased can make the difference between sounding like a jerk (“You have to log out first”) and sounding like you care (“Logging out should help solve that problem quickly!”). Good writers also tend to use complete sentences and proper grammar — qualities that subtly gesture toward the security and trustworthiness of your company.

Even if your company offers customer service primarily over the phone, writing skills are still important. Not only will they enable your team to craft coherent documentation, they signify a person who thinks and communicates clearly.

If you need help with any of these areas and techniques, try our FREE test drive to access a wealth of resources and tools.

To take a Test Drive on our system visit http://bestbusinesscoach.com.au/guidedtour

P.S. Please remember that at any time you feel ready and qualified to move forward and acquire the professional help that can enable you to build the business of your dreams, just click here and check out our E-Learning Marketing System™. It’s helping small business owners just like you get the answers and the help they need to build the business they have always wanted.

We created the E-Learning Marketing System™ with the perfect combination of online resources, tools and support to get you out of any financial distress you’re presently experiencing… help you get laser-focused on your highest income-producing activities… and help you develop and then apply the fundamentals that build multimillion dollar businesses. click here to see for yourself. 

To Your Success

Kevin Hargraves


Principles of Great Customer Service – Part 1

Posted by kevinh

Principles of Great Customer Service – Great customer service means helping customers efficiently, in a friendly manner.

It’s essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing great service is one of the most important things that can set your business apart from the others of its kind.

To ensure you provide the best customer service:

– know what your customers consider to be good customer service
– take the time to find out customers’ expectations
– follow up on both positive and negative feedback you receive
– ensure that you consider customer service in all aspects of your business
– continuously look for ways to improve the level of customer service you deliver.

The following are some of the main elements of good customer service.

Customer relationships

To build good customer relationships you need to:

  • greet customers and approach them in a way that is natural and fits the individual situation
  • show customers that you understand what their needs are
  • accept that some people won’t want your products and concentrate on building relationships with those who do
  • help people – even just letting a customer know about an event that you know they’re personally interested in is helpful
  • continue to keep customers aware of what’s in it for them to do business with you.

Staff

communication

If you want to provide the best customer service, all of your staff need to have good communication and sales skills. You will also need to show leadership by personally providing excellent customer service at all times. Learn more about the sales process.

Complaints

Listen to customer complaints; you may learn something about your product or service. Let customers know that you appreciate feedback.

Overcome any objections. Listen to what the customer is objecting about (often price, merchandise or time). Confirm the validity of each concern and offer a solution. Find out more about managing customer complaints.

Products

Know your products – where everything is located, brand names, place of manufacture and price. The more you know, the more confidence you can build in the customer.

Recognise product features. Turn these features into benefits for the customer. Ensure your staff can tell customers about the product features and benefits.

6 Qualities of a Top-Notch Customer Service Rep

1. They are emotionally intelligent

When a customer service rep is able to demonstrate sincere empathy for a frustrated customer, even just by reiterating the problem at hand, it can help to both placate (the customer feels heard) and actively please (the customer feels validated in their frustration).

2. They are problem solvers

Customers don’t always diagnose their issues correctly. It’s up to the support rep to take the initiative and reproduce the problem before navigating a solution. That means they need to intuit not just what went wrong, but also what action the customer is after. For example, if a customer is having trouble resetting their password, their intended action is to log into their account. A good customer service rep will anticipate that need and might even go the extra mile to manually perform the reset and provide new login details, all while educating the customer on how they can do it for themselves in the future.

If you need help with any of these areas and techniques, try our FREE test drive to access a wealth of resources and tools.

To take a Test Drive on our system visit http://bestbusinesscoach.com.au/guidedtour

P.S. Please remember that at any time you feel ready and qualified to move forward and acquire the professional help that can enable you to build the business of your dreams, just click here and check out our E-Learning Marketing System™. It’s helping small business owners just like you get the answers and the help they need to build the business they have always wanted.

We created the E-Learning Marketing System™ with the perfect combination of online resources, tools and support to get you out of any financial distress you’re presently experiencing… help you get laser-focused on your highest income-producing activities… and help you develop and then apply the fundamentals that build multimillion-dollar businesses. click here to see for yourself. 

Keep an eye out for Part 2 of Principles of Great Customer Service …

To your success

Kevin Hargraves


10 Steps To Becoming A Great Business Leader – Part 1

Posted by kevinh

10 Steps to becoming a Great Business Leader! – Have you ever wondered how you can become a successful leader? There are many attributes that make a great leader, but it can be easy to become focused on one aspect and forget the rest. The good news is that becoming a great leader can be as simple as creating a plan and sticking to it. Read on to discover the ten key steps you can take to develop leadership skills.

  1. Always Be Honest
honest

One of the qualities that define a good leader is honesty. When you are responsible for a team of people, it is important to be straightforward.

Your company and its employees are a reflection of yourself, and if you make honest and ethical behaviour as a key value, your team will follow.

So remember to lead by example. Many leaders develop a list of core beliefs and values that they strive to deliver with their team.

  1. Delegate and Prioritise Tasks

The best way to complete all of your tasks is to prioritise them by importance and delegate if you are working within a team. Identify the strengths of each team member to ensure that they work on tasks they can enjoy. This will increase the quality of the work delivered and the productivity of your colleagues.

Regardless of the situation and position you are in, always remember that you can’t do everything on your own. Good leaders recognise that delegation does more than simply passing the task to someone else. It is trusting and believing that your employees are able to handle the task given to them.

  1. Communicate Constantly
communicate 2

Communication skills are essential if you want to become a successful leader. You will have a clear view of what you are trying to achieve but your team will not be able to share in this common goal if you do not communicate it effectively.

Ensure that you speak with your team frequently and consider using different types of communication forums, such as an online messaging platform, email or face-to-face meetings.

Building a real personal connection with your teammates is vital to developing the shared trust necessary to build a strong culture of accountability and exceptional performance.

With that culture in place, the team can achieve a successful business, a happy team and a fulfilled leader.

  1. Have Confidence in Yourself

Many leaders find moments where they doubt their ability, it is important to maintain confidence in your leadership skills despite this. Your team members will look toward you for assurance and direction. In order to become a successful leader, you will need to learn to stay calm in high-pressure situations and not lose sight of your goals.

If you don’t believe in yourself, your employees aren’t going to believe in you. Why should they? If you question yourself too much, others will question you, and nobody will know who to look up to. Your team needs a beacon or they will get lost…. <<< LEARN MORE>>

Keep an eye out for 10 Steps to becoming a Great Business Leader!

To Your Success

Kevin Hargraves